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To ensure you get the most enjoyment from our products, please follow these safety instructions:

  • Avoid abrasion from Velcro straps or unpadded backpack straps.
  • Dirty clothing should be soaked or washed immediately after use.
  • When riding through rough terrain, contact with branches or sharp objects may cause the material to snag or pull threads.
  • Pilling (formation of small pills) is not a product defect and cannot be accepted as a complaint.
  • Do not use fabric softener under any circumstances.
  • For cleaning, please use HeySport detergent or specialized detergents for sportswear.
  • DOWE recommends only HEY-Sport. The products have delivered top results in long-term tests.
  • Self-inflicted damage or natural wear and tear are not eligible for claims. However, if a seam does come undone, please contact us!
  • For any claims, the clothing must always be sent to us washed.
  • In case of a complaint, the clothing must be returned to us. We only review freshly washed garments.

Use of Our Pads

Einfahren Symbol

The Outlast Pad must be run in over 3 – 8 short rides (~20km).

Aktiv-Pad Symbol

The pad is activated and can now be used for longer rides.

Waschanleitung

Carefully read and follow the DOWE washing instructions.

Ausrufezeichen

If you encounter any issues, please contact us directly – we are happy to assist you.

30 Wäsche Symbol

Wash gently in the washing machine at 30°C – do not spin!

Hey Sport Symbol

DOWE recommends using only HEY-Sport products for washing and care.

Keine Unterwäsche

Do not wear underwear – the pad is designed to be worn directly on the skin!

Keine Sitzchreme Symbol

Do not use chamois cream! It will impair the pad’s functionality.