To ensure you get the most enjoyment from our products, please follow these safety instructions:
- Avoid abrasion from Velcro straps or unpadded backpack straps.
- Dirty clothing should be soaked or washed immediately after use.
- When riding through rough terrain, contact with branches or sharp objects may cause the material to snag or pull threads.
- Pilling (formation of small pills) is not a product defect and cannot be accepted as a complaint.
- Do not use fabric softener under any circumstances.
- For cleaning, please use HeySport detergent or specialized detergents for sportswear.
- DOWE recommends only HEY-Sport. The products have delivered top results in long-term tests.
- Self-inflicted damage or natural wear and tear are not eligible for claims. However, if a seam does come undone, please contact us!
- For any claims, the clothing must always be sent to us washed.
- In case of a complaint, the clothing must be returned to us. We only review freshly washed garments.
Use of Our Pads
The Outlast Pad must be run in over 3 – 8 short rides (~20km).
The pad is activated and can now be used for longer rides.
Carefully read and follow the DOWE washing instructions.
If you encounter any issues, please contact us directly – we are happy to assist you.
Wash gently in the washing machine at 30°C – do not spin!
DOWE recommends using only HEY-Sport products for washing and care.
Do not wear underwear – the pad is designed to be worn directly on the skin!
Do not use chamois cream! It will impair the pad’s functionality.
